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The Futurist

1 March 2017

You had me at About. 10 tips for a compelling cause website navigation


The perfect navigation doesn’t exi… Actually, if you follow these navigation tips, your cause driven website will be well on the way to having the perfect navigation.


20 September 2016

The KIO Content Model for Cause Websites

When it comes to deciding what content to put into your website it helps to consider the KIO content model. This way of thinking about content groups all content into three buckets; Knowledge, Information and Offer.

12 September 2016

User Journeys in Cause Websites

Not everyone who visits your website or sits in your database is ready to donate, become a member, buy or take the other actions that you want them to do. Your user personas should take this into account, incorporating a theory of what they need to experience in order to take action. You can consider the steps people take from first landing on your website to ultimately taking that action as a journey.

5 September 2016

Website strategy

When people talk about digital strategy they often mean their digital marketing plan but digital strategy incorporates much more than marketing. Digital strategy is a broad term which for a cause focused organisation can include marketing, sales, fundraising, membership and relationship management, support, IT infrastructure, governance, knowledge management, customer experience and more.

29 August 2016

Know who you are

If you’re going to build a deep rapport with people and foster a community aligned with your purpose, you need to be very clear about who you are.

22 August 2016

The Pyramid Approach to creating a brilliant cause driven website

We’ve made a lot of websites in the last 10 years. There are many things that all well made websites have in common but when a website needs to support a cause or achieve a social purpose, there is a whole extra dimension to it.